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TrustMark Scheme Compliance

Smart, eco-friendly system that provides your home with sustainable warmth and hot water.

£30,650

Lifetime savings

Switching from traditional heating systems to ground source heat pumps can result in huge energy savings and significant reduction in energy bills*.

430 tonnes

Carbon saved

Heat pumps produce fewer carbon emissions than other heating methods, making them the most eco-friendly choice for your home and the planet.

10%

Increase in property value

The addition of a ground source heat pump could substantially increase the value of a property, with growing demand for renewable energy amongst savvy buyers.

*Projected over a 20-year lifespan based on installation costs and energy prices at the time of installation.

Harnesses consistent underground warmth to maintain a steady, gentle ambient temperature instead of the sudden "blasts" of fossil fuel boilers.

300%+

More efficient

50+

Year lifespan

365

Day versatility

"We've had plenty of positive feedback, in terms of how the installs have gone, the conduct of the installers and their professionalism, and the performance has been good. That's always been a positive feedback from our residents, in terms of the feel, in terms of its temperature especially during the winter months. It's been really beneficial from us as a council."

Somerset Council

Watford Community Housing

Bournside School

"This is an important first step in creating a more sustainable, lower-emissions football club. For us, it is about investing wisely in a greener future that will benefit the environment, the club, and the local community. We hope it will inspire other clubs and initiatives in Cheltenham and the wider Gloucestershire area."

Cheltenham Town FC

I can't fault the company for their professionalism and assistance. They have all been, without exception, excellent people to work with… the whole feeling of the completed job is one of high quality. The difference it's made is massive; this building's never been so comfortable to work in.

Gloucestershire Constabulary

"Because of the massively lowered carbon footprint, we’re really looking after future generations who will want to use the leisure centre. I think it’s an amazing opportunity for leisure services at Stratford Park."

Active Lifestyles Stroud

I’m really pleased with the job. The installers did a great job, and it made a huge difference. They kept me informed throughout the process, answered any queries I had, and were really helpful. They were brilliant!

Brigg, Lincolnshire

"We were impressed with the thoroughness of the survey, we were impressed with the guys who came to do the installation, we were impressed with the overall quality of the work. It's really nice having people working with us who are very personable and very easy to have around."

Highgate

33,000+

Tonnes of carbon saved projected over 20 years.

4.8 out of 5

Average rating from hundreds of independent customers

2,000+

Tonnes of carbon saved projected over 20 years.

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Financial support

Save with available grants and incentives!

No VAT on renewable energy plus the government’s £7,500 Boiler Upgrade Scheme funding (BUS) is making heat pumps more affordable than ever. Find out if you’re eligible.

Learn more

TrustMark Scheme Compliance

As an approved TrustMark provider, please find below all of the relevant information that is required to be provided to you for us to be compliant with the TrustMark scheme.

Our Business Details

Business name: Cotswold Energy Group
Registered Office Address: Unit 12a, I O Centre, Stephenson Road, Fareham, England, PO15 5RU
Company Number: 11563035
VAT Number: 312970219
Contact Details: 0333 444 5 444, [email protected]

Scheme Provider

Our Scheme Provider and the trades we are TrustMark registered for can be found on our TrustMark registration page

Our Business Insurance Details

Our business insurance details including the provider and indemnity limits can be found on our insurance information page.

Our Complaints and Customer Feedback Procedure

Our complaints procedure can be found here in this document.

Alternative Dispute Resolution Provider:

If we cannot resolve a complaint and/or you (the customer) are not satisfied with the resolution offered, we will direct you to our independent alternative dispute resolution provider – the Renewable Energy Consumer Code (RECC). You can register a complaint with the RECC by completing the online complaint form: Complaint Form – Renewable Energy Consumer Code. If a hard copy is requested, this will be provided.

TrustMark Customer Charter

As a TrustMark approved supplier, we comply with the TrustMark Customer Charter which can be found in our document here.

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