Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal data, both online during your use of, and offline.

Owner and Data Controller

Cotswold Energy Group Ltd

1, Upper Mills
GL10 2BJ

Owner contact email: [email protected]

Types of Data collected

Personal Data collected by this website include (by itself or third parties): 

  • Cookies
  • Usage Data
  • Name, address and Email address.

The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this website.

Users are responsible for any third-party Personal Data obtained, published or shared through this website and confirm that they have the third party’s consent to provide the Data to the Owner. This website uses the following cookies:

  • ga Google Analytics
  • gat Google Analytics
  • gid Google Analytics & Google Adwords
  • wordfence_verifiedHuman
  • hjIncludedInSample HotJar
  • fbq Facebook PixelUET Bing Adcenter

For detailed information on how Google Analytics uses your data and sets its cookies please visit the following website address

The cookies set on your device by Hotjar and the specific information that they collect can be found at the following website link

A number of cookies are set on your device when you access our website, which are designed to help us improve our advertising. These are set by Google Adwords, Bing and Facebook. The cookies allow us to know when our advertising is working effectively and enable us to offer you complimentary products and services via ads on third party websites. Please note that a cookie does not allow us to obtain any information of a personal nature that could be used to identify you, such as your name or address. We will only be aware of such information if you provide the information to us or you have set the preferences in your browser to provide this information automatically. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. You may see targeted ads from us on third party websites and wish to be excluded from this targeting. You can disable these ads by clicking on the ‘Ad Choices’ section of the ad and setting your preferences there. If you are unsure of your cookie settings, we recommend visiting the website This website gives you a detailed step by step guide on how to control and delete cookies, based on the browser that you are using.

We also collect marketing and communications data offline including your address and preferences in receiving marketing or other communications from us. For example, we process Energy Performance Certificate and address data collected from the open data published by the Ministry of Housing, Communities & Local Government (“MHCLG”) to send targeted postal advertising to households which may be eligible for Government energy efficiency programmes or initiatives.  This data is processed in accordance with the licence and copyright notices of the MHCLG and the Royal Mail. The lawful basis for this processing is our legitimate interest in contributing to the commercial success of Cotswold Energy Group by promoting our business and services to potential customers.

Mode and place of processing the Data

Methods of processing Cotswold Energy Group Ltd processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorised destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Cotswold Energy Group Ltd, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, external suppliers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from Cotswold Energy Group Ltd at any time.


The Data is processed at Cotswold Energy Group Ltd’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact Cotswold Energy Group Ltd.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that Cotswold Energy Group Ltd suspend or remove the data by emailing us at [email protected]

The use of the collected Data

The Data concerning the User is collected to allow Cotswold Energy Group Ltd to provide its services, as well as for the following purposes: Analytics and Contacting the User regarding relevant questions.


As discussed above, we may use your address details to send you marketing communications where we have a legitimate interest in advertising our products and services to you, provided you have not opted-out of receiving that marketing. If you do not want to receive marketing communications from us, you can opt-out at any time by contacting us at [email protected] or by using any of the methods detailed in our marketing communications.

Website Hosting

Our hosting is provided by Digital Ocean

For further details about Digital Ocean’s GDPR policy please see the following link:

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand

whenever you provide us with personal information.

Legal action

The User’s Personal Data may be used for legal purposes by Cotswold Energy Group Ltd, in Court or in the stages leading to possible legal action arising from improper use of this website or the related services.

The User declares to be aware that Cotswold Energy Group Ltd may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this website may provide the User with additional and contextual information concerning

particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from Cotswold Energy Group Ltd at any time. Please see the contact information at the beginning of this document.

The rights of Users 

Users have the right, at any time, to know whether their Personal Data has been stored and can consult Cotswold Energy Group Ltd to learn about their contents and

origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. You have the right to object at any time to the processing of your personal information for direct marketing. Requests should be sent to Cotswold Energy Group Ltd at the contact information set out above.

Changes to this privacy policy 

Cotswold Energy Group Ltd reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this website and can request that Cotswold Energy Group Ltd remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data that Cotswold Energy Group Ltd has about Users.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in October 2022.