TrustMark Scheme Compliance
As an approved TrustMark provider, please find below all of the relevant information that is required to be provided to you for us to be compliant with the TrustMark scheme.
Our Business Details
- Business name: Cotswold Energy Group
- Registered Office Address: Unit 12a, I O Centre, Stephenson Road, Fareham, England, PO15 5RU
- Company Number: 11563035
- VAT Number: 312970219
- Contact Details: 0333 444 5 444, [email protected]
Scheme Provider
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Our Scheme Provider and the trades we are TrustMark registered for can be found on our TrustMark registration page
Our Business Insurance Details
Our business insurance details including the provider and indemnity limits can be found on our insurance information page.
Our Complaints and Customer Feedback Procedure
Our complaints procedure can be found here in this document.
Alternative Dispute Resolution Provider:
If we cannot resolve a complaint and/or you (the customer) are not satisfied with the resolution offered, we will direct you to our independent alternative dispute resolution provider – the Renewable Energy Consumer Code (RECC). You can register a complaint with the RECC by completing the online complaint form: Complaint Form – Renewable Energy Consumer Code. If a hard copy is requested, this will be provided.
TrustMark Customer Charter
As a TrustMark approved supplier, we comply with the TrustMark Customer Charter which can be found in our document here.