The Operations Coordinator will act as a single point of contact for our customers, ensuring a seamless, end to end process. This is a key role withing the Planning department and will work closely with Pricing & Design, Purchasing, and Engineering.
The role includes:
· Communicate with customers keeping them up to date at each stage of an installation.
· Collate and provide customers with their relevant handover documents.
· Maintain accurate records of customer interactions, sales activities, and transactions.
· Update and maintain CRM systems to ensure accurate and up-to-date information.
· Monitor Trustpilot & Google reviews and handle customer complaints to a satisfactory resolution.
· Provide telephone support for the operations team.
· Manage installation snags within a reasonable timeframe.
We are looking for:
· Strong organisational and time management skills.
· Excellent verbal and written communication skills.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
· Attention to detail and accuracy in data entry, and document preparation.
· Ability to work independently and as part of a team.
· Problem-solving skills and a proactive approach to tasks.